Terms & Conditions

Welcome to www.vvsilver.com. The website is solely owned by VV SILVER PALACE PRIVATE LIMITED. The terms and conditions mentioned herein under represent the whole agreement and understanding between the website and the individual, firm, company or any other entity that uses this website, our products or services.

Please read these terms, before using the website. If you do not agree to the terms, please do not use the website. These terms shall apply in full force and effect to your use of the website and by using the website; you expressly accept all terms contained herein in full. If you do not agree with any of the provisions of the terms, please do not access or otherwise use this website or any information contained on the website.

“Agreement” shall mean the terms and conditions as detailed herein including those incorporated by reference and including all schedules, appendices, annexures, Privacy Policy , and will include the references to this Agreement as amended, novated, supplemented, varied or replaced/substituted from time to time.

“Customer” shall mean you – the individual person or the Proprietorship Concern or the Partnership Firm or the Company or HUF or any other Entity who accesses this Website or wishes to place or who places an order for purchase of the Product(s) of VVS at this Website.

“Seller” shall mean the company VV Silver Palace Private Limited (hereinafter referred to as “VV Silver” or “VV Silver Palace” “VVS” or “we” or “us” or “our”) having its Registered Office at Shop No. 3229-32, Gali No. 29, Sarswati Marg, Karol Bagh, New Delhi-110005 which is seller of the Product(s) offered for sale on this Website.

“Consignment” shall mean each shipment of Products made by VVS in response to an order placed by the Customer in accordance with the terms of this Agreement.

“Product” shall mean all kinds of Silver Jewellery, Silver Coins, Silver Articles or any item made of Silver or any other item of any metal which have been offered for sale by VVS on this Website [this Website and Product(s) listed therein may be amended by VVS from time to time at its sole discretion] and that as part of the designs offered on this Website the items of Silver Jewellery may or may not be encrusted with/embedded with/have strings of as applicable – precious stones, semi-precious stones, pearls, beads, kundan, meena/meenakari or coated/electroplated with precious metals or alloys or artistically made to give an antique look or coloured artistically etc. as per the description of each of item given in the Website.

“this Website” shall mean the website www.vvsilver.com owned by VV Silver Palace Private Limited which website is also identifiable by its URL www.vvsilver.com which is an online shopping platform owned and operated by VVS for sale of the Products.

“Ordering Procedure” shall mean the step by step procedure which is to be followed by the Customer to order the Product(s) from VVS’s Website.

“Payment Procedure” shall mean the step by step procedure which is to be followed by the Customer to pay VVS for the Product(s) ordered by the Customer from VVS’s Website.

You shall not access this website in any legal jurisdiction that does not recognise or give effect to all provisions and terms & conditions of this Agreement. You agree, acknowledge and recognise that the contract of sale is made in India, is governed exclusively by laws of India and is subject to the exclusive jurisdiction of the High Court of Delhi at New Delhi and its subordinate courts to the exclusion of all other courts.

The Customer agrees and acknowledges that this Website can be used only by individuals who are 18 years and above and can enter into legally binding contracts. Individuals who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including but not limited to minors, un-discharged insolvents etc. are not eligible to use this Website and purchase the Product(s). In the event the Customer is a minor and wishes to purchase the Product(s) such purchase must made by Customer’s legal guardian or parents. VVS reserves the right to terminate Customer’s access to and refuse to provide Customer with access to this Website if VVS discovers that Customer is under the age of 18 years.

You may not create a link to this website from another website or document without VVS’s prior written consent.

You are expressly and emphatically restricted from all of the following:

• Publishing any website content / material in any media;
• Reproducing in any manner, copying, selling, sublicensing and/or otherwise commercializing any website content / material.
• Publicly performing and/or showing any website content / material;
• Using this website in any way that is, or may be, damaging to the website and/or VVS;
• Using this website in any way that impacts user access to this website;
• Using this website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the website, or to any person or business entity or VVS;
• Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website, or while using this website;
• Using this website to engage in any advertising or marketing;
• “Deep-linking”, “page-scraping”, use of “robots”, “web-spiders”, “web-crawlers” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the website or its materials or in any way reproduce or circumvent the navigational structure or presentation of the website , to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the website; and
• Gain or attempt to gain unauthorized access to the website or any part thereof, or any other systems or networks connected to the website or to any server, computer, network, or to any of the services offered on or through the website, by hacking, password “mining” or any other illegitimate means.

VVS shall take appropriate legal action and prosecute to the fullest extent of the law any violation of the aforesaid Clause.

This Website may at VVS’s sole discretion, contain links to sites owned and maintained by persons or entities other than VVS. VVS may also provide links to the other sites for purpose of enabling the Customer to make payment to VVS, but they are beyond the control of the website owner. Any of the foregoing links do not constitute an endorsement by VVS of any such sites and are provided only as a convenience. VVS is not responsible for the content or links displayed on such sites. VVS is not responsible for the privacy practices of such sites which Seller does not own, manage or control. VVS does not regularly review, and makes no warranty or representation regarding materials posted, or products or services offered, on the sites to which this Website may be linked and Seller shall not be responsible for any deficiency thereof. VVS does not endorse any or all of the materials, products, and services available on such linked sites, and VVS expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the products and services offered at any linked site. Any decision to view the contents of any linked site is solely of the Customer and is made at Customer’s own risk.

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

The Customer agrees, acknowledges, confirms and undertakes that in any event and at any point of time whatsoever the Customer shall not do all or any of the following:

• tamper with or alter VVS’s trade mark, service mark, symbol, marking, abbreviations thereof or any brand or hallmark symbol displayed/etched/stamped on the Product(s), or
• add, in any manner whatsoever, any trade mark, service mark, symbol, marking, abbreviations thereof or any brand or hallmark symbol on the Product(s) or
• do or cause to be done any act or thing, directly or indirectly impairing or affecting the right, title and interest of VVS to the Intellectual Property Rights in relation to the Product(s). The term “Intellectual Property Rights” shall include but not be limited to copyrights, trademarks, patents, trade secrets, designs, artistic work or other proprietary rights protected under law from time to time. In this respect the Customer agrees, acknowledges and confirms that making copy/copies of the Product(s) is a violation of Seller’s Intellectual Property Rights and is prohibited under this Agreement.

This Agreement provides the Customer with a personal, revocable, nonexclusive, non-transferrable license to use this Website provided the Customer complies with and continues to comply with this Agreement.

VVS prohibits the use of its trademarked names in metatags and/or hidden text. The use of trademarked names in metatag keywords amounts to trademark infringement, and the use of trademarked terms in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition.

No right or license is granted under any copyright, patent or trademark of VVS to any other party.

When you (the Customer) visits/accesses the Website or send emails to us (VVS), you are communicating with Seller electronically. From your computer (Customer’s computer) till the point of the server where this Website is hosted, it is the sole responsibility of the Customer accessing this Website for ensuring secure communication and for maintaining the confidentiality of his information details (including Credit card number and all other confidential information disclosed by him) and for restricting access to his computer, and the Customer agrees to accept responsibility for all activities that occur using his computer.

VVS shall not be liable for any hacking, interruption of communication etc. which occurs in this link. The Customer specifically agrees that VVS shall not be responsible for unauthorized access to or alteration of Customer’s transmissions or data, any material or data sent or received or not sent or received. Further, VVS will make best efforts to safeguard the confidentiality of Customer’s personally identifiable information available with it, but transmissions made by means of the Internet cannot be guaranteed or made absolutely secure. By using this Website, the Customer agrees that VVS shall not be liable for disclosure of Customer’s information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing the Customer agrees that VVS shall not be held liable or responsible for ‘phishing attacks’ on the Customer.

You acknowledge and agree that it is your responsibility to safeguard the Subscriber ID and Password you select from any unauthorized use. You acknowledge and agree that IN NO EVENT VV SILVER PALACE PRIVATE LIMITED WILL WE BE LIABLE FOR ANY UNAUTHORIZED USE OR MISUSE OF YOUR SUBSCRIBER ID OR PASSWORD. Subscribers are responsible for maintaining accurate account information at all times, including credit card and contact information. You also agree to immediately notify VVS of any unauthorized use / breach of your Subscriber ID and Password; and ensure that you exit from your account at the end of each session.

The Customer agrees and acknowledges that in the Website all Product(s) are offered only at the sole discretion of VVS for a restricted time and only for the available supply/till stock lasts. Prices on the website are subjected to change without any prior notice, as the prices are calculated using current prices of precious metals and gems.

VVS also reserves the right to put a limit on the number of items purchased or orders placed through this Website.  In addition VVS also reserves the right to put a monetary limit/value cap in terms of Indian rupees up to which only the Customer may place order(s) on this Website. VVS also reserves the right to put a condition that each order placed by the Customer on this Website must be above a certain minimum monetary value in terms of Indian rupees.

Weights mentioned in the product description are approximate weights and may vary during the manufacturing process. In cases of weight variation, the final selling price would be adjusted accordingly and informed to the customer.

Our pricing is calculated using current precious metal, gem prices and manufacturing cost to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.  Prices on vvsilver.com are subject to change without notice.

 As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lacs.

VVS offers Designer Products from third-party Designers on its website. All the Designer Products are the exclusive property of the respective third-party Designers. The sole responsibility of ensuring non-violation of third-party intellectual property rights for the designs offered by the Designer rests on the Designer itself and the seller, VV Silver Palace Private Limited, shall not be responsible for any breach or violation of any such intellectual property rights.

You can avail different offers running on the website from time to time. However, please note that no two offers can be clubbed together in any case.

If due to force majeure or any contingency beyond its control, the performance of obligations of VVS is prevented, delayed, restricted or interfered with, there shall be no liability for non-performance. Such contingencies shall include (being by way of example but not limitation) fire, explosion, lightning, flood, subsidence, earthquake, natural calamities, epidemic, act of god, war, insurrection or civil disorder, riots, acts of terrorism, armed conflict, blockade, sanctions, war or military operations, national or local emergency, action of any municipal authority/ utility provider, governmental order or regulation, acts or omissions of government, strikes or other concerted acts of workers, industrial disputes of any kind, or any other act or event whether dissimilar or similar outside Seller’s control. The obligation to perform shall arise again, immediately upon the termination or moderation of the contingency, so that performance is no longer prevented, restricted or interfered with. Any suspension of performance shall be effective from the date the contingencies giving rise to it, first arose or accrued. If there is any suspension of performance by reason this Clause herein above, the Parties shall endeavour to find alternative means of remedying the same. If it cannot be remedied within ninety (90) days, then either Party may give written notice to terminate this Agreement.

The Customer agrees, acknowledges, confirms and undertakes that the Registration Data, information/data provided or uploaded onto the Website by the Customer:

• shall not be false, inaccurate, misleading or incomplete or shall not be fraudulent or involve the use of counterfeit or stolen Credit Cards or
• shall not infringe any third party’s intellectual property, trade secret or other proprietary rights or rights of publicity or privacy or
• shall not be defamatory, libelous, unlawfully threatening or unlawfully harassing or
• shall not be obscene or contain pornography or contain an “indecent representation of women” within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986 or
• shall not contain any viruses, Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines or executable files that may damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information of any person whatsoever or
• shall not create liability for Seller or cause Seller to lose (in whole or in part) the services of Seller’s ISPs or other service providers/suppliers.

If the Customer contravenes the foregoing or VVS has reasonable grounds to suspect that the Customer has contravened the foregoing, VVS has the right to indefinitely deny or terminate Customer’s access to the Website and to refuse to honor the Customer’s Order(s).

You are aware, acknowledge and agree that all information, content, trademarks, artistic works, designs materials, Products (including, but not limited to text, content, photographs, graphics, video and audio content) and the artistic work comprised in the Products, the get-up, look and feel of the Products as depicted on the website is protected by appropriate intellectual property laws and the intellectual property rights vest in and are owned exclusively by VVS.

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising out of or in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities of New Delhi and you submit to the exclusive jurisdiction of the courts of New Delhi.

The Parties hereto have not created a partnership and nothing contained in these terms shall in any manner whatsoever constitute neither you nor us as a partner, agent or legal representative of each other, nor create any fiduciary relationship between them for any purpose whatsoever.

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and resources with or without notice and for any reason, including, without limitation, breach of the terms. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the website will immediately cease, and we reserve the right to remove or delete or block access to any information that you may have with us, including any account or login information such as Subscriber ID and/or password.

We may, at our sole discretion, change or modify the terms at any time, with or without notice. Such changes or modifications shall be made effective for all Customers upon posting of the modified terms to the web address (URL): https://vvsilver.com/terms-and-conditions. You are responsible to read this document from time to time to ensure the use of our website remains in compliance with the terms. Without prejudice to the above, VVS reserves the right to refuse access to the website, terminate customer accounts, remove or edit content, or cancel orders at their sole discretion.

The Customer hereby assumes the sole risk of making use or relying on the information, materials and services relating to the Products available on this Website or relating to this Website. VVS makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) about the suitability, completeness, timeliness, reliability, legality in Customer’s jurisdiction, or accuracy of the information, materials and services relating to the Products described or contained in this Website for any purpose.

All Products described or contained in this Website are provided “as is” without warranty of any kind whatsoever, including without all implied warranties and conditions of merchantability or fitness for a particular purpose, workmanlike effort and non-infringement.

In respect of, in relation to and with regard to this Website or any of the information, software, services and related graphics contained within the Website, VVS expressly disclaims any warranties and conditions whether express or implied about their accuracy, completeness, currentness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components. This Website and all such information, software, services and related graphics are provided “as is” without warranty of any kind whatsoever.

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

The Customer agrees that any feedback, comments, ideas, suggestions, information, or any other content which Customer contributes to VVS or this Website (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for VVS to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content–without additional approval or consideration–in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. The Customer represents and warrants that he owns or otherwise controls all of the rights to the content that he may contribute to this Website and that use of his content by VVS will not infringe upon or violate the rights of any third party.

The Customer covenants with VVS that the Customer shall at all times comply with and fulfill all the requirements of this Agreement. Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to VVS whether under this Agreement or otherwise, the Customer shall indemnify and hold harmless VVS and its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns, at all times, from, against and in respect of all claims, proceedings, damage, injuries, losses, damages, liabilities, penalties, costs, charges, expenses (including without limitation court fees, litigation expenses and attorney’s fees) or any consequences whenever arising, which VVS and/or its affiliates, their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns, may endure, suffer or incur in connection with, consequent to, relatable to or attributable to or arising directly or indirectly from any one or more of the following :

• Customer’s use of this Website, or
• any breach, default, contravention, non-observance, non-performance by Customer of any of the representations, warranties, covenants, undertakings, promises, declarations and obligations of the Customer contained in this Agreement or any of the terms and conditions set forth in this Agreement, or
• any representations, warranties, confirmations or declarations made by the Customer under this Agreement are found to be untrue, partly true or misleading or
• any demur, delay, default or failure on the part of the Customer to forthwith make payment for the Product(s) in accordance with the provisions of this Agreement or
• any reversal or withholding of payment by the Customer or by any other person or entity under Customer’s instructions.