Privacy Policy

Welcome to vvsilver.com. We understand your concerns on collection and dissemination of personal information and security of transactions on this website. We assure you that protecting and securing customers’ personal information and ensuring secure transactions is one of our top priorities. This section lists out the details of privacy policy for accessing this website.

Note: Please note that our privacy policy is subject to change without any prior intimation and we advise you to check this page from time to time to ensure that you are happy with any changes.

By using this website, you accept and agree to abide by the terms and conditions mentioned in this privacy policy. You also agree to our use and disclosure of your personal information as mentioned in this privacy policy.

If you do not agree with any of the terms and conditions mentioned in this privacy policy, please leave this website immediately.

“Agreement” shall mean the terms and conditions as detailed herein including those incorporated by reference and including all schedules, appendices, annexures, Privacy Policy , and will include the references to this Agreement as amended, novated, supplemented, varied or replaced/substituted from time to time.

“Customer” shall mean you – the individual person or the Proprietorship Concern or the Partnership Firm or the Company or HUF or any other Entity who accesses this Website or wishes to place or who places an order for purchase of the Product(s) of VVS at this Website.

“Seller” shall mean the company VV Silver Palace Private Limited (hereinafter referred to as “VV Silver” or “VV Silver Palace” “VVS” or “we” or “us” or “our”) having its Registered Office at Shop No. 3229-32, Gali No. 29, Sarswati Marg, Karol Bagh, New Delhi-110005 which is seller of the Product(s) offered for sale on this Website.

“Consignment” shall mean each shipment of Products made by VVS in response to an order placed by the Customer in accordance with the terms of this Agreement.

“Product” shall mean all kinds of Silver Jewellery, Silver Coins, Silver Articles or any item made of Silver or any other item of any metal which have been offered for sale by VVS on this Website [this Website and Product(s) listed therein may be amended by VVS from time to time at its sole discretion] and that as part of the designs offered on this Website the items of Silver Jewellery may or may not be encrusted with/embedded with/have strings of as applicable – precious stones, semi-precious stones, pearls, beads, kundan, meena/meenakari or coated/electroplated with precious metals or alloys or artistically made to give an antique look or coloured artistically etc. as per the description of each of item given in the Website.

“this Website” shall mean the website www.vvsilver.com owned by VV Silver Palace Private Limited which website is also identifiable by its URL www.vvsilver.com which is an online shopping platform owned and operated by VVS for sale of the Products.

“Ordering Procedure” shall mean the step by step procedure which is to be followed by the Customer to order the Product(s) from VVS’s Website.

“Payment Procedure” shall mean the step by step procedure which is to be followed by the Customer to pay VVS for the Product(s) ordered by the Customer from VVS’s Website.

We use the personal information to enable us to deliver the requested services to you – order execution, product shipment, money collection, etc. We also use the personal information collected to continually improve our service delivery by doing research and analysis on customers’ buying behaviour & activity on our website and accordingly, create and communicate new offerings based on the customers’ previous orders and interests. We store your IP address to administer this website and diagnose any problems with the server. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. We may also use your information to contact you for market research purposes. We may contact you by email, phone, whatsapp, or mail. We may use the information to customize the website according to your interest.

Yes. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We accord top priority to protecting the loss and misuse of the personal identifiable information collected and stored by us. We take strict and adequate measures to prevent any unauthorized access to this information. We offer the use of a secure server whenever you access your account information. We do not sell or transfer your personally identifiable information to third parties. However, we may have to share your personal information to comply with any legal process (court orders, subpoena, etc.), which may be without any notice to you.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

All registered users with our website have the opportunity to opt-out of receiving marketing and promotional related communications from us. If you have any questions about this privacy policy, please feel free to contact us through our Website or write to us at info@vvsilver.com.